“I’ve experienced a heck of a lot of growth in the last 8 months and I was feeling quite overwhelmed when it came to my systems. I was living in my emails instead of doing what I love - design and illustration! Working with Lauren was really eye-opening. She dipped into my creative, and slightly scattered, brain and pulled together a system for me that not only got me out of my emails, but created a consistent and personalised experience for my wonderful clients - WIN WIN!”
“Before working with Lauren I thought I was pretty clear on the intricacies of my key offerings. Despite this, I wasn't working efficiently and therefore not living out my core value of freedom. There is still a lot to be done but Lauren has painted the best picture using her innate talents. I now see the true values in my offering and the actual amount of time and energy I put into my clients work. Now that Lauren has established my workflow I am able to create an amazing experience for both my clients and me.”
https://www.emmamcmillancopy.com
“Before working with Lauren, I thought I had a pretty good understanding of my processes and systems. Once we reflected on these together and teased out every aspect of service delivery, I realised how inconsistent I had actually been. I now have a clear flow chart, a better understanding of how the steps in my service flow and fit together and actionable steps to 'fill in the gaps'. Above all, working with Lauren to clarify my systems and processes was collaborative and lots of fun. Lauren is definitely skilled at what she does and I would highly recommend her services. Thank you, Lauren!”
“Lauren took the information for a new product delivery that was sitting in my addled and overworked brain and translated it into an ordered step by step process that enabled myself and my team to deliver our new program within weeks. I was overwhelmed prior to working with Lauren as, typically for a young and growing business we are under-resourced in some areas and I was trying to work on systems but failing. Personally, the clarity I have on our systems that Lauren's work has delivered means that I can move forward into larger projects with confidence. For anyone considering working with Lauren I would say don't hesitate: she has a gift for transforming chaos in to order that will deliver an outsized return on your business.”
https://www.dearcharliemarketing.com
“I'd reached a point in my business where in order to scale and grow I needed to refine the systems and services that I was offering through Dear Charlie Marketing. Lauren was able to understand my processes, systems and services, identify where the wins were for me (not only in terms of profit but also for my own joy in running my business) and then help me to identify ways to make my business work more smoothly to allow those things to happen.”
https://www.lmfmarketing.com.au
“As my business was continuing to grow, I felt my time being overwhelmed with repetitive admin tasks. I was at the point where I was actually unsure of how much work I had on, and was able to take on. Working with Lauren helped to not only streamline my regular tasks around clients and onboarding, but helped to clarify the bigger picture and outline ways that I am able to better manage my growing business and client base. She was insightful, enthusiastic and practical, helping to provide a LOT of much-needed clarity and organisation. I highly recommend Lauren and her organisational skills!”
“Before working with Lauren I'd tried every system and software under the sun to get my business processes working. I'd wasted countless hours, not to mention money learning how to use these systems and software in the hopes that it would magically fix my processes (spoiler alert: didn't work). Lauren took it right back to basics, mapping out how I work and finding ways to streamline and automate to save time. She never once made me feel silly or stupid for not "getting" it. Getting small business systems working seamlessly is complex! Getting an expert to help makes absolute sense.
Since working with Lauren I've saved a metric sh*t tonne of time AND I'm delighted that I get to spend it on things I enjoy that give me energy and not on the draining admin/onboarding stuff I don't love. Lauren is super skilled, smart and sees connections between things that I could never see from inside my business. PLUS she's a pure ray of bluddy sunshine. She LOVES what she does and gets excited to see things working. Knowing I have her on my side gives me so much reassurance. I actually asked her to marry me so she could be my biz wife but she's sadly already engaged. Highly recommend.”
https://www.thetechnobird.com.au
“I came to Lauren in a complete rut - I had projects all over the place, no efficient timelines or timeframes, I was unclear of my systems and processes, and I needed her to pull it all out of my head and create clear and simple workflows for me to stick to. Lauren goes to an immense amount of effort to really get inside your head and get a super clear understanding of your business and how it functions, in order to be able to make running it easier and more enjoyable. I loved answering all Lauren's questions and just being able to dump it all out of my brain and into hers! As a result, I now have a much clearer understanding of just how much work goes into my projects and having clearer timelines and task lists etc, to help me run a more successful business. I wish I worked with Lauren sooner! If you're like me and feeling like you're in a total rut with your business management, you MUST talk to Lauren, she is brilliant.”
“Before working with Lauren, I found that I had no way to visualise how long my projects were taking me. I don't always have deadlines with my clients so my books were bloating with jobs where I hadn't planned the timelines accurately and often found myself doing the 'deep work' for more than one client, so I'd ended up feeling overwhelmed by my workload.
Lauren helped me plot out the parts of the services I offer, work out which bits were my responsibility, my client's responsibility and also WHAT CAN BE AUTOMATED — OH MY GOSH IT'S A NEW WORLD — and then helped me see VISUALLY how I can plot out and book my client work so I am not constantly stressed and stretched!
MASSIVE GAME CHANGER.
I now feel confident on a client call saying 'I can start your project in five weeks, and it will take approximately three weeks to complete'. This has also meant that I can now offer my clients payment plans, has meant I can book in days to work ON my business, and can turn the dial up and down on my workload depending on what's going on in my personal life too.”
https://craftcoachinganddevelopment.com
“Our business has experienced a great deal of growth over the past 3 years, and we were so deep in our processes, that we needed a hand to look at the way we delivered our service objectively. We came to Lauren to get a birds eye view on our business, and to map out our customer journey to help us shine a light on anything that we could improve, do differently and do better.
Lauren is an incredible distiller of detail, and seeing our customer journey as a visual map has really helped us to understand the opportunities we can embrace to make our service excellent. Her report was clear, informative, and actionable. Thank you Lauren, your skills are incredible and we've gained so much value from engaging you in our business! Our clients will be even more supported and nurtured thanks to your help!”
“Processes?? What processes!?! Processes were a bit of secret business shame for me before I worked with Lauren. I desperately wanted more structure in my business so I can better support my clients, and be free to do my best work. But I had nooooo idea where to start. The very word 'process' gave me the sweats of inadequacy. Along comes Lauren, who oozes calm and clarity. I'm not sure how, but she does, ok? So I instantly knew that I needed her help. She helped me work out working processes that suited me, my offering and my personality. No cookie cutter out-of-the-box process. Process is a key growth element for any business. For me, it helps me do better work, and it helps my clients feel more confident about what I can deliver and how.”
“So happy I have worked with Lauren she has not only helped direct me the right way to my new scheduling systems program she also held me accountable with follow up accountability sessions. This process is just what I needed. As I work on my own, it was great having someone to check in that I was moving the direction that I needed to accomplish. I always had though it would be too difficult to set up scheduling software but surprisingly the process was so easy and efficient!
I’m so thankful I have crossed paths with Lauren, as a creative myself and being quite efficient with my systems, they have always been a bit tricky and sometimes missing steps and by working with Lauren she really helped me see it in a bigger picture with all her visual reports, weekly calendar displays etc.
Highly recommend Lauren! ”
“I cannot recommend Lauren more highly! Words won't do it justice, but I'll try to articulate how impactful my session was with her. As a creative, I have no problem accessing that side of my brain, but when it comes to numbers/logistics/analytics - I truly don't have access to that part of my head. Lauren came in, extracted my business information from me in the most gentle way, added her brainy touches and came back to deliver what now seem like the most simple and obvious next steps for my business, but I could never get there myself. I honestly think EVERY small business should have access to this service, it's a game changer. As a sole trader, I feel like I have found a business manager I can outsource to whenever I need, to hold my hand through the stuff that I just can't do myself.”
https://www.sisterscout.studio
“Lauren's insights into my current workflows and processes helped me realize what I could outsource, but even more than that, her insights into my productivity helped me to increase my prices as I realized my hourly rate was well under what I thought. It also made me realize I needed to be smarter with my time and helped me really inform some business decisions that will have a long-lasting impact. Her report was really beautiful and informative, and I can refer to it anytime. I can't recommend her enough!”
https://toddlermealtimes.com.au
“After working with Lauren I feel so excited about how my time can be best used to generate more outcomes! It's been the boost I needed to shift from reactive mode into proactive mode. I can clearly see how much time I was spending on tasks that were not best suited to me/weren't joyous tasks! Seeing the split of my time between admin and content creation was mind blowing. I'm so ready to do this better now. I'd highly recommend working with Lauren if you feel overwhelmed by all the jobs, or like you're stuck on a hamster wheel of content development!”
https://babyberrycollective.com
“Lauren is a wealth of knowledge when it comes to helping you increase productivity in your business. After my sessions with her I feel like I’m in a better position with understanding where I’m spending time across my business. I’m looking forward to putting new systems and processes in to place to help free up more time. Thank you for giving me the tools and insight to clearly map out my business!! I’m so glad I invested in working with you.”
https://www.banditdesigngroup.com.au
“Working with Lauren to create workflows for our onboarding, offboarding and main services has been invaluable to our business. Lauren was able to take all of the muddled checklists out of my head and put them onto paper which has allowed us to review how we are doing things and realise new ways to ensure efficiency, productivity and profitability. It feels like a weight lifted off my shoulders and has been a really eye-opening experience. If you're considering working with Lauren, don't think twice, she's an absolute gun, I wish I had done it sooner!”
“Before working with Lauren, I thought I was broken. I felt like it was some sort of innate failure or weakness that meant I had to limit my client projects, or that would lead to the wheels swiftly falling off. But having my workflow mapped out like that put everything into perspective. It has given me a clear plan to move forward -- what I can automate or outsource and what tasks I'm actually needed for. It also serves as a solid reminder of how much effort goes into a project - something that'll help me be more decisive in what ones I take on.”
“I absolutely loved my service with Lauren. She was so thorough and really made the effort to understand each and every aspect of my business to give me the best possible help she could. This work showed when I received my workflows in a follow up consult in such an amazing document and I was extremely impressed! I have now slightly raised my prices because of this with confidence, it was so interesting to see what my hourly rate was once it was all broken down! Thank you Lauren! I would highly recommend you to anyone looking to find more time to work "on" their business and not in it.”
https://www.meandmygirl.com.au
“Before I worked with Lauren I knew I needed to get a bigger picture look at my systems and processes, and from our first session I knew she just got me. She asked all the right questions and started to map out a workflow of my two main services.
When Lauren presented her workflow report, it was so good to see it all in a logical step by step format (something I had never done for myself). She identified areas where I could save time and recommended systems and outsourcing for those things that were completely sucking my time.
She saw things through her super clever "Lauren lens" and instinctively knew that I needed to allow more time to be creative (what I do best!).
Lauren's fun and enthusiastic nature is awesome and I'm so grateful for her help in nutting all of this out, and also going the extra mile and helping me work through a potential new service offering.
So if you need clarity on all things systems and processes in order to increase productivity AND give you the freedom to have more time for yourself, go chat to Lauren – she'll blow your mind!”
